Working draft
ISO/WD TS 19387
Service Excellence — Maturity Model
Reference number
ISO/WD TS 19387
Edition 1
Working draft
ISO/WD TS 19387
85847
A working group has prepared a draft.

Abstract

This document provides the principles and guidance for a service excellence maturity model (SEMM). This document helps organizations to determine their own maturity level with regard to service excellence as defined in ISO 23592 and gives guidance for future improvements.

General information

  •  : Under development
    : Close of comment period [20.60]
  •  : 1
  • ISO/TC 312
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