No, it is not possible to consult your library offline. But, you can have offline access to any file you have previously downloaded to your computer.

Prices for publications ordered from the Webstore are expressed in your local currency, and can only be paid for in this currency. However, Bank Transfers have to be made in Swiss Francs (CHF). To convert the price of your order into Swiss Francs (CHF), you can find a currency converter at www.oanda.com.  

You can pay for your order with a credit card or via bank transfer. No debit cards are accepted.

The credit cards accepted are MasterCard, Visa, and American Express. Your credit card information will be secure with the use of our Secure Transaction System.

Bank transfer have to be made in Swiss Francs (CHF) and must include your order number. To convert the price of your order into Swiss Francs (CHF), you can find a currency converter at www.oanda.com. Note that all bank charges have to be paid by the purchaser. If you choose this payment method, you will receive an email with the bank information. Bank transfers can take around 3 working days to be processed.

The Webstore is strictly dedicated to end users only and not to resellers as per the terms of the License Agreement.

If you are interested in reselling any products, please contact us at customerservice@iso.org

Creating an Account

• Go to the Online Browsing Platform and click “Sign In” on the top right corner.
• Click “Create Account” and enter the information required.
• You will receive an email confirmation and will be asked to validate your account.

Editing your Account Information

Go to your Account and click on “Profile”. There you will be able to change the information you need. Note that this information is the one that will be displayed on your invoice, so make sure you keep it updated.

Once you have made the payment and received a confirmation for your order, the electronic document can be accessed from the Account. You will find the document under the tab “Products," where you can either access it and view it online or download it for your use.

It is important to know that all electronic files are subject to ISO Copyright, which you will need to comply with.

If you purchased a product in CD or paper format, then it will be shipped to you. Shipments are sent either on the same day or the next business day after your order has been received. These are shipped by the ISO Central Secretariat in Switzerland according to your delivery method:

• Standard Delivery: 4-15 working days, sent via standard mail, no tracking available.
• Express Delivery: 2-4 working day, sent via DHL with tracking number available.

If you need additional copies, go to your Account, under the tab “Orders” and select the invoice for your order and press the "Email" button. A copy of the invoice will be sent to you by email.

We regrets to inform you that once an order has been confirmed and an invoice has been generated, the invoice information cannot be changed. Therefore please make sure that all the information is up to date in your Account.

Except in the case of an error made by us, we do not accept returns or provides credit notes for PDF and ePub documents.

For physical documents (paper or CD-ROM), returns are accepted only when an error was made by us.

In all cases, every return has to be accepted by the seller who will explain the procedure to follow. Please note that orders will be credited only upon receipt of the returned goods.

ISO standards in PDF, ePub or paper format come with a single user license. When you purchase a standard, it will be watermarked with your name, which means that you and only you have the right to use this standard. For more information, please contact us at copyright@iso.org.

If you have a hardcopy, you are allowed to share it with any person that wants to read it. However, you cannot copy the text by scanning it, photocopying it, or reproducing it in any other way.

For electronic files, you can store them on any device, and you are allowed to print one copy only. You are not allowed to make copies or transfer the electronic file which you have purchased, or reproduce parts of it. For more information, please contact us at copyright@iso.org

PDF is a file format created by Adobe. In order to open and read the PDF files you have purchased you will need to have the Acrobat Reader Software installed on your computer.

PDF files are provided in either character-based format or, for older documents, in TIFF image-based format.

All PDF files purchased from the ISO Store are watermarked in order to protect ISO Copyright.

ePub is short for “electronic publication”. It is a format optimized for tablets, e-readers and smartphones. It allows you to easily navigate the publication on a small, touch screen.

On iOS, you can download iBooks from the AppStore for an optimized reading experience.  To add the file to your Apple device, you can download the file from your Account and add it to the iTunes Library.

For Android, you can download FBReader from Google Play.

All downloadable standards are watermarked. We use watermarks in order to protect ISO’s Copyright. A watermark is additional information that has been added to a document to identify the rightful licensee of the document. Using a watermark is a means of personalizing each standard that you download.

By default, the watermark in the PDF file displays (on each page of the document) the order number, the download date, and the email address of the contact provided in the Account.

Withdrawn standards can be purchased in paper format only, for the price of CHF 58.00 + Shipping Fees. These standards can only be purchased directly by contacting the ISO Customer Service Team.

Opening Hours: Monday to Friday, from 9:00 to 12:30 and from 14:00 to 17:00 (UTC +1)

          Phone: +41 22 749 08 88

          Email: customerservice@iso.org

If you have purchased a standard and a corrigenda has been published, it will automatically be added to your Account. Alternatively, you can access it for free on the Online Browsing Platform.

You have to go to the Online Browsing Platform and access to your Account.

If you bought a Collection of Graphical Symbols, you will find it under the tab “Subscriptions”. When you buy a subscription to a collection of Graphical Symbols, you have access to all the symbols in .eps and .ai formats.

If you purchased an individual graphical symbol, this one will be available under the tab “Products” of your Account.

Graphical symbols, terms and definitions, country, currency and language codes, whether they are part of a subscription or not, can be reproduced as needed for the implementation of these standards.

Yes, and you can use it however you see fit, as long as you do not sell them.

When you purchase a collection, it will be updated anytime there is a new product. These are part of your subscription, and any modification in the collection will be updated automatically in your Account free of charge.

A subscription to a graphical symbols collection lasts for a year. It is automatically renewed every time. If you want to cancel your subscription, you have to go to your subscription in your account and select “Stop Auto-renewal”.

When you purchase a single-user license, you are the only person allowed to access the content, and these cannot be shared with anyone.

On the other hand, a multiple-user license allows you to share the online collection with other users. In this case, the user who purchases the standard has to share the collection with the other users. For multiple-user licenses, the limit is 10 users per collection.

If you bought a multiple user subscription to ISO publications then you can create individual accounts for as many users as the number of users your subscription includes.

To do this, go to subscriptions in your account and select ‘Manage User’. You will then be able to add users and give them access to your content. You are allowed to cancel multiple user accounts at any time and to create new ones for other multiple users.

When you purchase a collection, it will be updated anytime there is a new product. These are part of your subscription, and any modification in the collection will be updated automatically in your Account free of charge.

First of all, you will need to sign into your Account. Then you can go to the Online Browsing Platform, search for the standard and click on “Follow”. If you wish to stop following, then you go to your Account and check the “Following” button in order to do so.

Another possibility is when you buy a standard through the Webstore. On the Shopping Basket, the “Follow” function will be automatically selected. If you do not want to receive notifications about the standard, you can uncheck  “Follow”.

You can click on the document reference to access it. If it is already part of your library, you will be able to see the entire document. Otherwise, you will only be able to see the publicly available sections. You can then decide to purchase the standard if you wish.