Draft
International Standard
ISO/DIS 32122
Transaction assurance in e-commerce — Guidelines for offering online dispute resolution services
Reference number
ISO/DIS 32122
Edition 1
© ISO 2024
Draft International Standard
Read sample
Under development
This Draft International Standard is in the enquiry phase with ISO members.

ISO/DIS 32122

Language
Format
CHF 63
Convert Swiss francs (CHF) to your currency

Abstract

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including Basic Principles of ODR, Technical Conditions and Operational Manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service, and ODR service providers that are outsourced by e-commerce operators.

General information

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
10
Reduced Inequalities
16
Peace, Justice and Strong Institutions

Got a question?

Check out our Help and Support

  2. Store
  3. Standards catalogue
  4. TC
  5. ISO/TC 321
  6. ISO/DIS 32122