ISO 23592:2021

Status : Published

	Format	Language
std 1 124	PDF + ePub
std 2 124	Paper

CHF124

Convert Swiss francs (CHF) to your currency

Abstract

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

General information

Status
: Published

Publication date
: 2021-06

Stage
: International Standard published [60.60]
Edition
: 1

Number of pages
: 22
Technical Committee :
ISO/TC 312

ICS :
03.080.01
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