Информация

• Секретариат: AFNOR

  Менеджер комитета:

  Mme Hélène Xu
• Председатель:

  свободный
• Менеджер ИСО по техническим программам [TPM]:

  Ms Monica Ibido
  Менеджер ИСО по редакционным программам [EM]:

  Ms Valeria Agamennone
• Дата создания : 2014

Область деятельности

Standardization of methods, tools, processes, measures and best practices related to online reputation of organizations or individuals providing services or products, derived from user-generated content available on the internet.

Excluded:

• privacy and data protection frameworks or security information standardization already covered by ISO/IEC JTC 1/SC 27;
• management system standards already covered by ISO/TC 176/SC 3;
• fraud countermeasures and controls already covered by ISO/TC 247;
• brand evaluation already covered by ISO/TC 289;
• customer contact centres already covered by ISO/PC 273;
• market, opinion and social research already covered ISO/TC 225.