Draft
Technical Specification
ISO/IEC DTS 20000-16
Information technology — Service management — Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1
Reference number
ISO/IEC DTS 20000-16
Edition 1
© ISO 2024
Draft Technical Specification
No disponible en español
En desarrollo
Este borrador está en fase de aprobación.

Resumen

As a technical specification, this document provides guidance for sustainable service delivery based on the requirements specified in ISO/IEC 20000-1. It is aimed at: a) organizations that are intending to implement the requirements of ISO/IEC 20000-1 and want to directly address sustainability; b) organizations that intend to leverage their SMS to enable sustainability actions and sustainable delivery; c) consultants, trainers and other experts supporting organizations that utilize ISO/IEC 20000-1 to be informed on how to include sustainability actions in an SMS.

Informaciones generales

Ciclo de vida

Objetivos de Desarrollo Sostenible

Esta norma contribuye a los siguientes Objetivos de Desarrollo Sostenible

6
Clean Water and Sanitation
7
Affordable and Clean Energy
9
Industry, Innovation and Infrastructure
11
Sustainable Cities and Communities
12
Responsible Consumption and Production
13
Climate Action

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  2. Tienda
  3. Standards catalogue
  4. ICS
  5. 35
  6. 35.020
  7. ISO/IEC DTS 20000-16