Draft International Standard
ISO/DIS 11367
Service excellence — Principles and model for public service organizations
Reference number
ISO/DIS 11367
ISO/DIS 11367
Edición 1
© ISO 2024
Draft
International Standardu
ISO/DIS 11367
83829
No disponible en español
Este borrador de Norma Internacional se encuentra en la fase de consultas con los miembros de ISO.
Resumen
This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.
Informaciones generales
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Estado: En desarrolloEtapa: Cierre de la votación [40.60]
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Edición: 1Número de páginas: 33
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Comité Técnico :ISO/TC 312ICS :03.080.01
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