ISO/IEC 30105-5:2016
p
ISO/IEC 30105-5:2016
62709
No disponible en español

Estado : Publicado (Para revisar)

Esta norma será reemplazada por ISO/IEC FDIS 30105-5
es
Formato Idioma
std 1 173 PDF
std 2 173 Papel
  • CHF173
Convertir Franco suizo (CHF) a tu moneda

Resumen

ISO/IEC 30105-5:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT enabled business processes that are outsourced;

- is not intended to cover IT services but includes similar, relevant process for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- provides guidance on application of the process assessment model, how to strategically leverage the assessment and to use it in the context of an improvement programme or risk assessment for an ITES-BPO service provider organization.

Preview 

Previsualice esta norma en nuestra Plataforma de navegación en línea (OBP)

Informaciones generales

  •  : Publicado
     : 2016-11
    : Norma Internacional para revisar [90.92]
  •  : 1
     : 37
  • ISO/IEC JTC 1/SC 40
    35.020 
  • RSS actualizaciones

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)