ISO/IEC 30105-1:2016
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ISO/IEC 30105-1:2016
62705
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Estado : Publicado (Para revisar)

Esta norma será reemplazada por ISO/IEC FDIS 30105-1
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Formato Idioma
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std 2 129 Papel
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Resumen

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.

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Informaciones generales

  •  : Publicado
     : 2016-11
    : Norma Internacional para revisar [90.92]
  •  : 1
     : 24
  • ISO/IEC JTC 1/SC 40
    35.020 
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