ISO/TS 10004:2010
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Reference number
ISO/TS 10004:2010
Edición 1
2010-04
Retirada
ISO/TS 10004:2010
38063
Retirada (Edición 1, 2010)

Resumen

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.

ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

Informaciones generales

  •  : Retirada
     : 2010-04
    : Retirada de la Norma Internacional [95.99]
  •  : 1
     : 29
  • ISO/TC 176/SC 3
    03.120.10 
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